7 client reviews of Popular Bank scored 2.5 out of 5.
Best Customer Service
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Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Zenjon, Dec. 27, 2017
I do most of my banking by going inside the bank. All the time I walk into this bank I feel a very Homey vibe. It feels welcoming I always comment to my friends how Popular feels like an old time Cowboy bank. I like all the workers in the bank and feel like they are indeed part of my life for after all they are my bank and that is where my money is.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Popular Bank, North Miami Branch at Miami, FL
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customer
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by Elizabeth26, Aug. 06, 2014
I can't say enough good things about the people at this bank. Lori Hopkins and Tricia Ramirez were of invaluable assistance when my father became the target of financial elder abuse. There were both quick to recognize and respond swiftly and professionally to attempted questionable transactions. I am in their debt.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Popular Bank, La Mirada Branch at La Mirada, CA
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Most inconsiderate group of supposely professional
Overall Rating
Office Environment & Staff
Waiting Time
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by 1virginislander, Apr. 06, 2013
Being from lakeland, the closes bank to us is at OBT location kissimmee, It takes from 45 to 1-1/2 Hr drive depending on route and traffic to reach this location. Immediately we realize that we were late by 1minute the manager at the door told us that he was sorry but the bank was close there still people inside conducting transaction, yet by the incredible time of under one minute we couldn't go in. no matter how much We explain the situation, let me clarified as I also told him that this was for my in-laws that they were trying to withdraw money from their saving account and they do not have a debit card. I personally have this bank since the US virgin island for more than 20 years but I will finish by saying not for long, this is not the only incident that I have with this bank. Not only I was extremely disappointed but also my father in law is taking action, We understand how business work and surely if we were late by more than 10 minutes I wouldn't even ask, but come on guys one minute and it wasn't like the bank was totally empty we saw customers inside finishing their transaction, This is for the manager that was on Duty on 04/6/13 thank you for making my decision to switch bank easier.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Popular Bank, West Vine Street Branch at Kissimmee, FL
18 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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